The world has changed, and with it, consumer needs and expectations. To keep pace, Consumer & Retail businesses are having to think carefully about every aspect of their talent strategy.
The Consumer and Retail sectors play a daily role in life; they are also very significant contributors to UK Plc, supporting 9% of the nation’s employees (ONS) and adding nearly £100bn to GDP (BRC). In recent years, the consumer markets have been facing a combination of unprecedented challenges in the face of pronounced market shifts including digitisation, globalisation, demographic change, maturing economies versus emerging markets.
There are additional complexities to consider too. The ongoing Covid-19 pandemic has accelerated ecommerce growth in almost all markets, with UK spend growing 24% in the year to June 2021, and the channel largely holding onto its share gains from the big online transition of 2020 (Kantar). Furthermore, the UK is seeing long-term structural issues in its labour market beginning to impact on all areas of the consumer-facing sectors, with significant shortages leading to staffing issues and wage pressure, as well as logistics failures.
As we learn to adjust to a post-COVID landscape, which has arguably impacted the consumer-facing sectors more than any other, the challenge, risks and rewards are particularly acute. For every organisation - whether large or small, global or local - ensuring the right leadership, structure and culture is more important than ever before.
In addition to Executive Search, Amrop UK supports clients across multiple areas of their talent strategy, whether they are engaging in Leadership Assessment and Development, Board Services and Leadership Advisory, including Talent benchmarking, Succession Planning, Team Diagnostics, In-Depth Mapping, Role Competency Planning, Compensation Studies, Organisational Design and Diversity Planning.
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