In Search of the New Champions 

From the Agora of ancient Ephesus, to Ming Dynasty Macau and Victorian Covent Garden, retailing is perhaps the world’s oldest industry. Today, it is undergoing a paradigm shift. Even the most proficient leaders face a host of challenges in the quest to compete in the omni-channel race. In this article, we set the scene, report from the talent management frontline and present the ideal profile for that most elusive of candidates – the omni-channel champion.