Omni-Channel Retailing Champions
In Search of the New Champions
From the Agora of ancient Ephesus, to Ming Dynasty Macau and Victorian Covent Garden, retailing is perhaps the world’s oldest industry. Today, it is undergoing a paradigm shift. Even the most proficient leaders face a host of challenges in the quest to compete in the omni-channel race. In this article, we set the scene, report from the talent management frontline and present the ideal profile for that most elusive of candidates – the omni-channel champion.