Bridging the Generation Gap – Part 3: Designing the Future

Over 25 years, directive, autocratic leadership has been replaced by democracy – by dialogue and feedback. By showing authenticity and giving autonomy. This is hardly news. What has changed is the extent to which executives will need these qualities if they are to retain and grow their new gen successors.

How are we to attract and retain the next generation of leaders? Bring out the best in them to secure performance today? Establish a leadership pipeline for tomorrow?

Where should the focus be? And as businesses thrive or fail on daily interactions, are leaders doing enough?

Generation Gap 3B

A new landscape

The generational handover is a long, iterative process of exposure, challenge, calibration and mutual learning. Yes, differences matter; they shape readiness, pace, and the skills required for big roles. But similarities anchor collaboration, rather than division.

Bridging the Generation Gap - Part 3

Bridging the generation gap is an existential matter. Boards and C-suite teams need foresight, insight and skill to build environments that align the characteristics, aspirations and needs of the new gen with those of the business. Many organizations have succession systems in place – others are lagging.

Where should the focus be?

Over 25 years, directive, autocratic leadership has been replaced by democracy. By dialogue and feedback. By showing authenticity and giving autonomy. This is hardly news. What has changed is the extent to which executives will need these qualities if they are to retain and grow their new gen successors.

“We need to unlearn, and relearn from the new generation,” says İrem Yüksel, Managing Partner of Amrop Türkiye and the CIS. Anna Bonde, Managing Partner of Amrop Sweden, agrees that current leaders must adapt - if the leadership fundamentals hold true. This won’t be easy, admits Clarisa Vittone, Managing Partner of Amrop Argentina. “They belong to their own generation, with its own characteristics.”

She compares leading the new gen to a fast-moving river. The new gen will doggy-paddle towards the boss if s/he agrees to join them in the torrent. Mansour Abdulghaffar, Managing Partner of Amrop Saudi Arabia adds: “The younger generation is concise. Corporates are verbose. Both sides need to meet in the middle.”

Neurodiversity is another example. “We must enable executives to be more sensitive to these arising phenomena, and address them in a way that's not perceived as offensive, but supportive and embracing. Not always easy,” says Jeff Rosin, Managing Partner of Amrop Rosin in Canada and an Amrop Board Member. Marko Mlakar, Managing Partner of Amrop Adria, agrees. “Managing today is not only about Gen Z, but the whole complexity of a changed world.”

Tarunesh Madan, Co-Managing Partner of Amrop India, is confident that some leaders in their early 50s can flex to a clear case for deliberate disruption. “They focus on empowering younger leaders. They acknowledge that some things don't come naturally to them. Thinking digital first, for example. And without biases.”

Mind the gaps

Clarisa Vittone sees three core leadership needs: productivity, ownership, and accountability. “Do new gen understand what these mean in leadership language? Do leaders understand what they mean in new gen language? It goes both ways.” New gens must accept prompting, guidance, inspiration and training. Mansour Abdulghaffar: “They need to move closer to what’s acceptable in a corporate environment. And hiring organizations must realize that the old style is no longer feasible.”

Anna Bonde sees new gen potential, but has concerns about resilience. “They must toughen up and understand that it’s not about them all the time.” “Technically, everyone will be superb,” adds Marko Mlakar. “But social skills will be the differentiator.”

The new gen topic should be considered like risk management, says Tarunesh Madan. “Differentiating between a risk and an opportunity. That’s what boards and management councils are for.” İrem Yüksel prescribes multi-level cultural reality checks. “The CHRO role will be more strategic, close to the CEO, defining culture objectively, reducing turnover and building a psychologically safe, sustainable organization. Learning and development are essential to business objectives. We’re seeing CHRO’s moving into CEO positions.”

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I sometimes talk with people about the difference between being functional and effective: "I can multitask and do it effectively. So, why don't you just let me do what I can do?"

Blowing in the wind - adapting organization design

This is an architectural matter. Mansour Abdulghaffar: “Generation Alpha might have 30 jobs in their lifetime. If the career lifecycle keeps shrinking, how can companies plan talent strategy the way they did?” He is particularly concerned about retaining new gens long enough to see the returns on their investment in developing them. Tarunesh Madan adds: “If you tell them: this is our traditional bureaucratic structure, your role will be housed here, and you'll report into one senior legacy leader, they disengage.” For İrem Yüksel, good organization design translates into good leadership. “Psychological safety. Authenticity. A coaching mindset. High‑pressure management paralyzes this generation.” Clarisa Vittone asks clients to name their desired culture. Do they see any divergence with the culture emerging with the new entrants? “They can describe behaviors - especially among Gen Z - but not yet the culture itself. That is fine. We encourage a discovery mindset.”

Temple or sandcastle? Culture is a matter of trust

Cultural cohesion requires faith and loyalty. Today, neither can be assumed. “Multinationals rely on reporting and control. Young people aren’t structured that way,” says Marko Mlakar. Leaders must expect interrogation from younger employees demanding 'sustainable capitalism', says Mansour Abdulghaffar. “This links to wise leadership. If you focus only on shareholder returns at the expense of employees, you’ll lose them.” Some constructive pushback is desirable (within reason). “Many great ideas come from people who ask, “Why do we do it this way.” İrem Yüksel agrees. “Leaders should manage from the center, reaching all generations in a diverse way and hearing everyone’s thoughts.”

But virtuality is getting in the way. “In person, trust can develop naturally and fast,” says Clarisa Vittone. “When upcoming leaders are asked what they miss if they are physically apart from their role models, the answer is "trust." ” İrem Yüksel views intrapreneurial tasks as markers of trust. “When we give them room to implement an idea, they engage far more.” But trust works both ways, warns Clarisa Vittone. “Without trust, there is no promotion.”

The day-to-day – Implications for managers and leaders

Beyond corporate architecture, real impact happens 'in the room'. “The biggest problems are prejudice, bias, and deafness,” says Clarisa Vittone. If you meet the new gen, encourage them, and truly listen, things change.” In her leadership advisory practice, she facilitates frequent, structured group exchanges such as discovery programs and roundtables, sharing challenges and fears. “We listen with empathy.” For İrem Yüksel, “The ideal leader today connects authenticity, psychological safety and social impact. But this doesn’t mean ignoring profitability and KPIs. It’s about keeping those two worlds coherent.”

Being real - authenticity and vulnerability

For new gens to open up, leaders must take a first step. “We find showing vulnerability difficult, because it’s perceived as a weakness. But I believe it’s bravery,” says İrem Yüksel. In today’s VUCA world, it’s not easy to be unshakeable. “The solution is to humanize the struggle. To openly say, “I’m stressed. I’m frustrated.” Anna Bonde agrees. “You can even be authentic about being tough - it’s about knowing who you are.” Authentic leaders who show their own vulnerabilities (within reason) have the edge. “People need to trust that feedback comes from an honest place. This authenticity fosters psychological safety.”

Getting things done - structured autonomy

Do we risk turning the business arena into a bouncy castle? How can rookies meet their KPIs, especially when they demand autonomy? “I sometimes talk with people about the difference between being functional and effective. "I can multitask and do it effectively. So, why don't you just let me do what I can do?" I understand that.” says Jeff Rosin.

Tarunesh Madan dislikes regimented monoliths. But total freedom is impossible in a large organization. He recommends clear operating zones, within which new gens have autonomy. Whilst outcomes matter to them, “they want to figure out their own way of delivering.” This also means feedback and dialogue. “Having straight discussions, setting crystal clear priorities and explicitly telling them that they must be accountable. Then they will strike to make it happen."

Coaching and mentoring: a win-win

Individualized coaching and mentoring are among the most effective ways to activate new gens' leadership potential. Yet they remain underused in daily practice.

"Articulate your ideal vision of the new gen, and reconcile it with who they really are," advises Clarisa Vittone, who works with boards and senior management. "Coaching is not only about listening, but detecting and voicing gaps."

Reverse mentoring – new gens guiding senior leaders through digital change and diversity – is well established. But Anna Bonde, a longstanding mentor in Amrop's global program, argues for something more reciprocal: structured mutual mentoring "between the generation soon to be pushed out of the job market and the one trying to get in." Jeff Rosin agrees. 
"Many companies do this around succession planning. But it's even more important to figure out how to truly develop the next cohort – and expose them to things beyond their own peer group."

What makes a good mentor? "Open-mindedness. A good communicator," says Bonde. "The ability to inspire, be a role model, and transfer knowledge without patronizing. Seniors need to show a little humility toward what the younger generation brings."

Is business safe in new gen hands?

The contributors are clear: the generational divide is overstated.

"We can learn a lot from each other," says Anna Bonde. "There are many similarities; we tend to focus on the differences." Clarisa Vittone agrees: "Purpose matters to Gen X and Gen Z alike. Let's avoid an 'us versus them' mindset."

For İrem Yüksel, generations working in sync are themselves an expression of diversity. "A great leader sees the light traits of the new gen, and doesn't obsess over the shadows."

It will take time

"C-suite clients have Zoomers in their teams, but they are not yet leaders," observes Anna Bonde. Jeff Rosin: "It's going to take a generation of putting people into roles, challenging them, and having them mentor others. That takes a long time."

The risk is attrition. "If they leave, the company loses institutional memory, which is hard to replace overnight," warns Abdulghaffar. And where do high potentials go? Increasingly, to start-ups that offer speed, ownership, and purpose. Whether large organizations can compete for that talent is an open question.

The new landscape

What emerges is a pragmatic optimism. New gens must grow into responsibility. Established leaders must redesign legacy systems and adapt their assumptions. And all must prepare for an AI-accelerated landscape that will redraw job design, leadership models, and the architecture of organizations.

Generational transition succeeds when curiosity replaces judgment. When leaders see potential, not shadows. When younger professionals step up, rather than out. The future will be shaped by the strength of the bridges between them.

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Bridging the Generation Gap – Part 3: Designing the Future

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